Service

By supporting installers, we provide comprehensive after-sales support.

Our technical team is available at every stage: from system commissioning, through ongoing operation, to handling complaints and supplying spare parts. If you have any questions or technical issues, please refer to the support sections below and contact the appropriate team.

 

• Technical Support

Do you have a question about selecting a device, its configuration, or have you encountered a problem during installation? Our specialists will provide you with professional assistance by phone.

Phone number: +48 573 568 895 (Mon–Fri, 8:00 a.m.–4:00 p.m.)

 

• Complaints

To submit a complaint, please complete the claim form.

Our team will contact you to determine the next steps.

Please prepare the following information for your submission: your details, the device serial number, the date of installation, and a brief description of the fault.

 

• Spare Parts

We supply original spare parts for the devices in our product range. Ask us about availability and pricing. In your message, please provide the device model and the spare part reference number, if known.

E-mail: czesci@hvacbp.pl

 

Thank you for your trust. We remain at your disposal.